Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18 years or older who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Hay Sales Store or its suppliers and is protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

1.3 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data from our site
• Impersonate any person or entity

2. Product Information and Availability

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. Colors may appear slightly different due to monitor variations.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or offer a suitable alternative.

2.3 Age-Restricted Items

Certain products (e.g., barbecue equipment) may have age restrictions. By ordering these items, you confirm you meet any applicable age requirements.

3. Ordering and Payment

3.1 Order Process

Placing an item in your cart does not reserve it. Items are only reserved when payment is completed. We process orders within 1-2 business days (excluding weekends and public holidays).

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is deducted when your order is placed. For security, we do not store your payment details.

3.4 Order Confirmation

You will receive an email confirmation once your order is processed. Please check all details carefully and contact us immediately if there are any errors.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing.

4.3 International Orders

International customers are responsible for:

• Any customs duties, taxes, or import fees
• Complying with local laws regarding imported goods

4.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order number.

5. Returns and Refunds

5.1 Returns Policy

You may return most items within 15 days of receipt for a full refund or exchange, provided:

• Items are unused, in original condition with all tags and packaging
• Proof of purchase is provided
• The return is initiated within the 15-day window

5.2 Non-Returnable Items

The following cannot be returned unless faulty:

• Used barbecue equipment & accessories
• Personalized or custom-made products
• Final sale items
• Opened garden equipment

5.3 Return Process

To initiate a return:

1. Email us at [email protected] within 15 days
2. Include your order number and reason for return
3. Wait for our Return Merchandise Authorization (RMA)
4. Ship items back with the RMA clearly marked

5.4 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping costs are non-refundable unless the return results from our error.

6. Liability and Disputes

6.1 Product Liability

Hay Sales Store is liable for damages caused by our products only to the extent required by UK law. We are not liable for:

• Improper product use
• Normal wear and tear
• Modifications made to products

6.2 Website Availability

We strive to keep our website available but cannot guarantee uninterrupted access. We are not liable for any losses due to website downtime.

6.3 Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

7. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal data.

8. Changes to These Terms

We may update these Terms periodically. The current version will always be available on our website. Continued use of our site after changes constitutes acceptance of the new Terms.

9. Contact Us

For questions about these Terms or any other inquiries:

Hay Sales Store
26 Piccadilly, Manchester, GB M1M 2HQ
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM to 5:00 PM GMT