At Hay Sales Store, we understand that receiving your outdoor furniture and accessories promptly and in perfect condition is just as important as choosing the right pieces for your space. That’s why we’ve designed a delivery service that combines speed, reliability, and flexibility to suit your needs.
Our Delivery Promise
We’re committed to getting your outdoor living essentials to you as efficiently as possible. All orders are processed within 1-2 business days, with shipping times varying based on your location and chosen delivery method.
Shipping Methods
1. Standard Shipping
For those who want their outdoor furnishings quickly, our standard shipping option delivers via trusted carriers DHL or FedEx.
- Delivery time: 10-15 business days after dispatch
- Flat rate fee: £12.95
- Includes tracking and insurance
- Recommended for smaller items and urgent orders
2. Free Shipping
For orders over £50, we offer complimentary shipping via EMS – perfect when you’re furnishing larger outdoor spaces.
- Delivery time: 15-25 business days after dispatch
- Free for orders over £50
- Includes basic tracking
- Ideal for complete outdoor sets and bulk orders
Delivery Coverage
We ship worldwide to help create beautiful outdoor spaces across the globe, with only a few exceptions:
| Region | Availability | Notes |
|---|---|---|
| Europe | Full coverage | Fastest delivery times |
| North America | Full coverage | Additional 2-3 days processing |
| Australia/NZ | Available | Longer transit times may apply |
| Asia | Limited | Selected countries only |
| Remote Areas | Case by case | Contact us before ordering |
What to Expect When Your Order Arrives
All our outdoor furniture and accessories are carefully packaged to withstand the journey to your home:
- Furniture items are disassembled and packed in protective materials
- Fragile items like lanterns and glass tabletops have special cushioning
- Each package includes assembly instructions (where applicable)
- You’ll receive tracking information once your order ships
Our Hassle-Free Returns Policy
If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Please contact our Manchester-based customer service team at [email protected] to arrange returns.
Need Help With Your Delivery?
Our customer service team is always happy to assist with any delivery queries. Whether you need to check shipping availability to your location, track an existing order, or discuss special delivery requirements, we’re here to help.
Contact us at [email protected] or visit our website for more information.
Hay Sales Store – Helping you create outdoor living spaces, delivered with care.